Delivery Time Frame

We aim to deliver all orders within 1 to 2 business days from the date of order confirmation.

Delivery times may vary slightly depending on the delivery location and courier availability.

Order Processing

Orders are processed within the same day or next business day.

Orders placed on Sundays or public holidays will be processed on the following working day.

Delivery Areas

We currently deliver across major cities and towns in India.

Remote and rural areas may take slightly longer than the standard delivery window.

Delivery Charges

Delivery charges (if any) will be displayed at checkout before you confirm your order.

Free delivery may be offered for eligible orders or promotional campaigns.

Courier delays

Incorrect or incomplete shipping details provided by the customer

SMARTVISION is not liable for such delays but will assist in resolving issues promptly.

Order Tracking

Once shipped, you will receive a tracking ID via email/SMS.

Customers can track their orders through our courier partner’s portal.

Return Policy – Vitantra

We have a 1-day return policy, which means you have 1 day after receiving your item to request a return.

To be eligible for a return, your item must be in the damaged or defective condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

A return request must be raised within 6 hours of delivery.

A return request must be raised within 6 hours of delivery.

To start a return, contact us at:

Email: rajeshkumarj@gmail.com

Include the following details:

Order ID

Photo/video of the issue

Preferred resolution: Refund or Exchange

If your return is accepted, the item will be collected, and the refund/exchange process will begin.

Return Charges: A fee of INR 100 per item will be applicable for returns. The original shipping fee is non-refundable.

Exceptions / Non-Returnable Items

Items purchased on sale/discounts

Customized or special orders

Bulk orders

Refund Policy – Vitantra

If your refund is approved, it will be credited within 2 business days and credited to your original payment method.

A fee of INR 100 per item is applicable for refund/return processing.

The shipping fee of the original order is non-refundable.

Contact Us

For questions or concerns about these Terms, you can contact us at:

SMARTVISION

First Floor, 109, Thillainagar, 9th Cross East,Trichy, Tiruchirappalli, Tamil Nadu - 620018

Phone: +91 98408 33456

Email: rajeshkumarj@gmail.com

Website: https://vitantra.com